Strategic Insights from   Global Financial Services IT Organizations

As financial services organizations worldwide were forced into COVID-19 work-from-home orders, they had sudden, dramatic proof of the value of digital technologies. Now as financial service leaders across the globe are attempting to build resiliency to what looks like a long-term scenario, new technology priorities are emerging. It turns out that financial services organizations that are “future ready”—possessing technologies that are highly flexible and capable of fully supporting their now-distributed operations and workforces—are best positioned to succeed in the uncertain times ahead.

Here are the top takeaways from a survey and series of selected follow-up interviews with 120 financial services executives as part of 600 respondents about the pandemic’s effect on IT conducted in June 2020 by the MIT Technology Review in partnership with VMware.