Why is it that some companies seem to be able to partner with independent IT services providers with very little drama, while others struggle at every turn? What are the keys leading successful outcomes in strategically sourcing an enterprise application? What are some of the lessons learned from those situations that were less successful?

Answer these questions and more in this white paper.  You will learn:

• The four "Cs" of a best-in-class outsourcer
• Items to consider when designing the governance framework
• Why consistent measurement is key